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Old 12-29-2012, 08:41 AM   #1 (permalink)
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Default Contact us.. Who does this actually go to? Log in Help please!

When I set up my account in Aug when we first got Nico I clicked the keep me logged in box. So I haven't had to put in my password since day one.

I finally got a iphone and found the app on there but I can't log in cause I don't know my password. And I can't change it cause I can't remember my password. I have tried everything I have ever used not sure where I'm going wrong.

I emailed the contact us link twice looking to find out how I can change my password or find out what it is so I can log on from my phone. Yet no one has contacted me back to help me. I'm not on the home computer much so I haven't been on since I can't get on my phone.

Can someone please lead me in the right direction on getting this issue resolved! Please and Thank You!

Julia
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Old 12-29-2012, 09:07 AM   #2 (permalink)
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I will look into this for you. I believe the right person to contact is the administrator but I will check. Technology: I love it and hate it!
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Old 12-29-2012, 09:13 AM   #3 (permalink)
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Thank You!
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Old 12-29-2012, 10:15 AM   #4 (permalink)
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Once you get your password again, email it to yourself on your computer. Create a folder called User Names and Passwords on your email account and move it to that folder. Be sure to label the email with the site name. I finally did this with all my user accounts b/c I had the same problem once. That way, when I forget one of them, I can just look it up in that folder.
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Old 12-29-2012, 10:20 AM   #5 (permalink)
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Give this a try and let me know if it helps!
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Old 12-29-2012, 11:44 AM   #6 (permalink)
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Thanks! I did that the last time and never got the email.. But it worked this time!��
Thanks so much!
Julia
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Old 12-29-2012, 04:19 PM   #7 (permalink)
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Glad it worked!

Deb
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Old 12-29-2012, 11:36 PM   #8 (permalink)
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Same here. I have emailed several times about the picture posting problem but have not received anything from anyone regarding my problem.
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Old 01-01-2013, 11:55 AM   #9 (permalink)
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Ok this weird now that I'm online with my phone.. The web won't take the new password. It logged me out since I changed the password on my phone but now won't let me log onto site with my computer. Can I not use both? Today was the first day I tried going on computer since I changed pw.

Julia


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Old 01-01-2013, 11:58 AM   #10 (permalink)
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I use both. I don't know what to tell you.
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