I like that they are willing to give you some information over the phone rather than making you come in for every little thing. They are costly for this area, but I think it's worth it. Brady had a tick again yesterday and I made a mess getting it out. I saw it wiggling around and tried to pull it out real quick without grabbing any vasoline...the tick was burying itself in his skin and it's hard to get him in a good position, I was afraid I wouldn't be able to get it out so I just pulled. Of course, it broke in half, head still in the skin and this morning there was a big welt. We put antibiotic cream on it but I figured they would tell us to come in....she told me everything to do over the phone and that was that. yeah!